Shipping & Return Policy

At Auriash, every bag is carefully handcrafted with attention to every detail. Because quality takes time, we appreciate your patience while we prepare your order.

Shipping Policy

  • All Auriash products are 100% handcrafted, so orders are processed and shipped within 5–8 business days.
  • Once your order is ready, you will receive a shipping confirmation with tracking information (if available).
  • Delivery times may vary depending on your location and the shipping carrier.

Return & Exchange Policy

Your satisfaction is important to us.

If you experience any issue with your order, please follow these steps:

  1. Receive your order from the shipping company first.
  2. Contact our customer support within 48 hours of receiving your package.
  3. Provide your order number along with clear photos or videos showing the issue.

Eligible for Exchange or Refund

We will gladly offer an exchange or full refund if:

  • You received the wrong item.
  • Your item arrived damaged.
  • The product has a manufacturing defect.
  • The issue is determined to be caused by Auriash.

In these cases, Auriash will cover all shipping costs related to the exchange or return.

Non-Eligible Returns

We cannot accept returns or exchanges if:

  • The product has been used, damaged, or altered after delivery.
  • The issue is caused by improper handling after receipt.
  • The customer changes their mind after the order has been handcrafted and shipped.

Contact Us

If you need assistance with your order, please contact our customer support team with your order details. We'll review your request as quickly as possible and work to provide the best solution.

Thank you for choosing Auriash—where every piece is handcrafted with care and made to last.